Delivery within Australia
The cost of delivery is calculated based on the dimensions and weight of the product. Free shipping is available to Perth customers for standard non bulky/fragile items for purchases above $100 and also for interstate customers for orders above $149.
Please note that certain items may not be eligible for free shipping due to their size or delivery location and may also attract an additional surcharge. After your purchase, will be in touch with you with a delivery estimate or feel free to contact us to get an accurate quote.
For parcels delivered within Australia we will aim for all products to be delivered within 7-10 business days but delays may occur from time to time that are out of our control but will do our best to try an minimise.
The moment you accept delivery of your purchases from Arrival Hall you agree that the products have been received in an acceptable condition and all risks associated with the products are now your responsibility. If any of your items have been damaged during transit, please contact us at firstname.lastname@example.org within 48hrs of receipt of the damaged item in order to make a claim for refund or replacement unit to be sent out. Notifications received after 48hrs may not be eligible for replacement items and will be dealt with on a case by case basis.
Please note that we may not post to parcel lockers or PO Boxes and reserve the right to request an alternate address.
Free Local Pickup
If "Free Local Pickup" is selected in the checkout process, this means that the customer will not be charged for delivery as no delivery will take place. Customers are free to pick up their order anytime during store opening hours. If you are unable to make it to the store during opening hours, feel free to email us or give us a call, because as we live above the shop, we are very flexible and able to organise after-hour pick ups.
Please remember to bring along a copy of your purchase receipt or proof of ID when picking up your online purchase.
If you are based outside of Australia and would like to purchase any of our products, please send an email to email@example.com to let us know which items you are interested in and your delivery address. We will do our best to provide you with a shipping quote as soon as possible.
While we would like to believe that every one of you are going to be 100% satisfied with your purchases, we understand that may not always be the case. If at anytime within the first 14 days of receiving your product you are unhappy with what you've received, please contact us to let us know and then return the product to our showroom in its original package. Once we've received the order back, we'll provide you with the store credit.
We will only offer your choice of store credit or full refund upon return of the product if it was:
- Damaged when you received it;
- Not of an acceptable quality; or
- Not the same item that your ordered; and
- We've tried to rectify the situation without success.
Both the product and the packaging need to be in its original condition and unmarked when returned to Arrival Hall.
When returning products please also ensure that they are packaged carefully as we will not issue a refund if they return to us damaged. Arrival Hall is not responsible if packages are misplaced or lost so we advise using a service that allows you to track the package as it gets delivered to us. We also recommend getting insurance or postage tracking when returning the item to ensure that it does reach its intended destination. Return postage costs will be at the expense of the customer .
Address for returned items:
162 Aberdeen St
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and a credit will automatically be applied to the credit card used to purchase the order initially.
Shipping costs are non-refundable for exchanges but if it falls within the categories mentioned above for refund, the cost of return shipping will be reimbursed and added to your refund as long as you can provide proof of the shipping amount.
Refunds or store credits will not be issued for items bought on sale or marked as a clearance item. The buyer accepts all responsibility at the time of purchase and if you have any questions about a products condition, this needs to be addressed before you purchase the item.