Delivery within Australia
The cost of delivery is calculated based on the dimensions and weight of the product. For packages under 5kg we charge a flat rate of $10. All heavier packages will be charged a flat rate of $20.
For all orders over $150 we are happy to provide free shipping for total orders that weigh under 5kg. For anything above 5kg you will have to select "Heavy Goods Shipping" from the options available.
For parcels delivered within Australia we will aim for all products to be delivered within 7 business days and will notify you as soon as we become aware that this may not be the case.
The moment you accept delivery of your purchases from Arrival Hall you agree that the products have been received in an acceptable condition and all risks associated with the products are now your responsibility.
Please note that we do not post to parcel lockers or PO Boxes. We may be able to offer this service for smaller items but by default, we request that you provide an actual delivery address for us to post your purchases to.
Free Local Pickup
If "Free Local Pickup" is selected in the checkout process, this means that the customer will not be charged for delivery as no delivery will take place. Customers are free to pick up their order anytime during store opening hours. If you are unable to make it to the store during opening hours, feel free to email us or give us a call, because as we live above the shop, we are very flexible and able to organise after-hour pick ups.
Please remember to bring along a copy of your purchase receipt when picking up your online purchase.
If you are based outside of Australia and would like to purchase any of our products, please send an email to firstname.lastname@example.org to let us know which items you are interested in and your delivery address. We will do our best to provide you with a shipping quote as soon as possible.
While we would like to believe that every one of you are going to be 100% satisfied with your purchases, we understand that may not always be the case. If at anytime within the first 14 days of receiving your product you are unhappy with what you've received, return the product to us in its original package and we'll provide you with store credit.
We will offer your choice of store credit or full refund upon return of the product if it was:
- Damaged when you received it;
- Not of an acceptable quality; or
- Not what you ordered
Both the product and the packaging need to be in it's original condition and unmarked when returned to Arrival Hall.
When returning products please also ensure that they are packaged carefully as we will not issue a refund if they return to us damaged. Arrival Hall is not responsible if packages are misplaced or lost so we advise using a service that allows you to track the package as it gets delivered to us. We recommend getting insurance or postage tracking when returning the item to ensure that it does reach its intended destination. You will be responsible for paying for your own shipping costs for returning your item. Gift cards issued to customers can not be used towards shipping for returns back to customers.
Address for returned items:
2 Saunders St
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card.
Shipping costs are non-refundable for exchanges but if it falls within the categories mentioned above for refund, the cost of return shipping will be reimbursed and added to your refund as long as you can provide proof of the shipping amount.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and store credit will be issued.